Return Policy
You MUST contact customer service before returning an item at cs@halohalocharms.com and get an RMA number. This RMA number must be written on the outside of the packaging for any returns.
Returns and exchanges must be made within 10 days of receipt of product and must accompany an RMA number. All shipping costs of returned/exchanged merchandise must be paid by the customer. Item(s) qualified for a full refund on returns or a full store credit for exchanges (less shipping charges and discounts) must be in its original, undamaged, and resell-able condition. Refunds/Credits are contingent on the condition of the item(s) once received. Proper packaging of lockets is the customer's responsibility and lockets damaged in transit will not be refunded or be eligible for exchange. Insurance is therefore, recommended. Damaged goods in transit will not be accepted.
Please note that returns/exchanges do not apply on clearance/sale/daily deals/customized items.
No REFUNDS/EXCHANGES will be made after 10 days.
Returns and exchanges must be made within 10 days of receipt of product and must accompany an RMA number. All shipping costs of returned/exchanged merchandise must be paid by the customer. Item(s) qualified for a full refund on returns or a full store credit for exchanges (less shipping charges and discounts) must be in its original, undamaged, and resell-able condition. Refunds/Credits are contingent on the condition of the item(s) once received. Proper packaging of lockets is the customer's responsibility and lockets damaged in transit will not be refunded or be eligible for exchange. Insurance is therefore, recommended. Damaged goods in transit will not be accepted.
Please note that returns/exchanges do not apply on clearance/sale/daily deals/customized items.
No REFUNDS/EXCHANGES will be made after 10 days.
Missing Items/Defective ProductContact us within 10 days and get an RMA number.
Missing merchandise or wrong shipment will be corrected and sent to you at our expense, provided that notification, proof, and return is made within 10 DAYS OF RECEIPT of product. Replacement for damaged/defective/wrong shipped items will be processed as soon as the specified item(s) is(are) received with an RMA number. Items damaged after being used are not covered. |
Limited Extended WarrantyFor 30 days starting on the day the product is confirmed as delivered via USPS, we may replace an item if the defect was not apparent when the item is first bought on a case by case basis. An example is a stone falling out within 30 days. Items damaged after being used are not considered a defect AND IS NOT covered by the LIMITED EXTENDED WARRANTY.
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Sale/Daily Deals/Customized ItemsALL SALES ARE FINAL. Returns & exchanges are not allowed on sale or customized items. Please see the above policy for missing/wrong shipment/defective products received.
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